Microsoft’s SmartGlass and Microsoft’s Halo 4 apparently aren’t quite getting along on Windows Phone 8 devices. Using SmartGlass, Halo 4 players can normally access their stats and other info about their android supersoldier using the long-established Waypoint service — except for Windows Phone 8 users, apparently. A forum thread dating back to Halo 4‘s November launch highlights the issue — as Xbox.com forum user “Scion Eon” puts it: “Whenever I try to log into SmartGlass on my phone while playing Halo 4, I am immediately greeted with a message that says ‘Your device is missing certain required features.’” As it turns out, Mr. Eon isn’t the only one experiencing said connectivity issues — specific to Windows Phone 8 devices — and Microsoft’s aware of the situation.
“We are aware that there is an issue with the Xbox SmartGlass experience for ‘Halo Waypoint’ on Windows Phone 8 devices, which may prevent users from accessing Halo 4 player stats,” a Microsoft rep told us this afternoon. Thankfully, Redmond’s also taking care of a solution. “We are actively working on a fix and expect to have a solution within the coming weeks. We appreciate your patience as this gets resolved and apologize for any inconvenience this causes,” the statement reads. Of course, should you want to access Halo 4‘s Waypoint functionality on SmartGlass before that fix, you can always use Microsoft’s competitor’s devices. But then who’d do that?